Booking Policies 🐾

✨ Payment

All services for a given month will be invoiced on the first day of the following month. For example, if three walk were completed anytime in March, the invoice you receive on April 1 will include those plus 21% VAT added to the total.

✨ Cancellations

  • Cancel more than 24 hours in advance → no charge.

  • Cancel within 24 hours → full fee applies, and this will be included in your next month’s invoice.

✨ No-Shows

If I arrive and your pet isn’t available or no one is home, I’ll wait up to 10 minutes. After that, it counts as a no-show, and the full fee applies and will appear in your next month’s invoice.

✨ Holidays

A €20 holiday surcharge per service applies on:

  • All Dutch national holidays

  • December 23 – January 2

✨ Photos

With your permission, photos of your pet may be shared on the Pupcake Pet Care website or social media to show off their cuteness!

✨ Applies to all services

Dog walks, cat visits, home/hotel visits, and special arrangements.

A cute, fluffy brown and black puppy with a happy expression, lying on a tiled floor.
A Lab mix dog with dark brindle coat and black face on a leash, standing on a sidewalk next to a patch of grass and dirt, with a driveway and house in the background on a sunny day.
A brindle and white bulldog sitting on a dark brown leather couch, looking directly at the camera with a serious expression.
Four dogs standing in the open door of a vehicle, with two looking directly at the camera and two looking slightly to the side. They vary in size and breed, including a black and white dog, a small curly-haired dog, a large tan dog with upright ears, and an Australian Shepherd.
Close-up of a tabby cat lying on a beige leather surface, looking relaxed with green eyes.
Two Airedale Terriers, one gray and beige with a red collar and the other black and beige with a black collar, standing on a tiled floor in a kitchen area. In the background, there is a wooden table with chairs and a small black metal stand.
A living room with a gray carpet, white curtains, and a black sofa. A British shorthair cat is sitting on the floor near the curtains, and another British shorthair cat is hiding under the sofa.
A Wire-haired Fox Terrier with a black and white coat walking on a grassy yard with small white flowers, in front of a wooden fence.